Refund & Cancellation Policy

Last updated: 1 October 2026

Gift cards are stored value, much like cash. Once a code has been issued to you, it cannot be cancelled, returned or refunded.

When you get a full refund

• Your payment succeeded but we could not issue the gift card (for example, the brand stopped issuing it).
• Your payment was debited twice for the same order.
• We cancelled your order for any reason.
• The code we sent does not work and the issuer confirms it was invalid at the time of issue. In this case we replace the card or refund it.

Failed payments

If money was debited but the payment did not complete, your bank or UPI app reverses it automatically, usually within 5–7 working days. No action is needed from you.

How refunds are paid

Refunds go back to the original payment method within 5–7 working days of approval. Bank processing times may vary.

Cancelling an order

You can ask us to cancel an order only before the code is issued. Write to support@intentpe.com with your order ID as soon as possible.

Wrong recipient email

If you entered a wrong email, contact us immediately. If the code has not been used, we may be able to resend it. We cannot refund codes already redeemed.